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ByÂ Jackie Fraser
Small business owner
FERGUS, Ont. /Troy Media/ â€“ â€œAre there any BMOs in this?â€ my dear customer asks.
It takes me a moment to realize she’s not asking about the bank. Sigh. Where do I start with this one?
My husband and I own a fresh food retail store and catering company in Fergus, Ont. Heâ€™s the chef and Iâ€™m the farm girl. I can tell our customers how their food got to the store and my husband can tell them what to do with it once it leaves the store. We take as much pride in the information we provide as we do with the products we carry.
I was raised on a dairy farm and worked in market gardening and the produce business as a teen. I studied agriculture at the University of Guelph, and my career prior to launching our small business included public consultation and agricultural communications. Now in the retail food business, I am uniquely positioned to inform my customers about how their food is produced.
And we get a lotÂ of questions about how our food is produced. I enjoy having one-on-one conversations about everything from certified organics to hormone and antibiotic use, as well as genetic engineering.
What I have learned in our nine years in business is that my customers donâ€™t have the faintest idea about what genetic engineering is or why they’re supposed to avoid it. And why should they? They donâ€™t have a degree in genetics or agriculture.
There are many things I know nothing about. Ever listened to two teachers speak to each other? I’m lost after about two minutes of endless acronyms. I have kids in school, I should know this stuff right?
No. As the saying goes, we donâ€™t know what we donâ€™t know.
However, interest groups are able to easily take advantage of this in their messaging. No need for detail, because who can understand that anyway? Just make it sound scary. It works.
When I’m asked about GMOs (genetically modified organisms), I begin by asking why they want to know. Responses generally fall into two categories â€“Â most stating they want to eat â€œnaturalâ€ foods and a few saying they â€œdonâ€™t want Monsanto to get any of their money.â€
To those in the latter category, I engage them in a discussion about how farmers decide what to grow based on their business, crop rotation and pest management strategies. Thereâ€™s generally no winning over the hardcore anti-corporate crowd, but for the most part I feel these conversations are fruitful and my customers leave the store better informed.
To those seeking â€œnaturalâ€ foods, the conversation is really interesting and I can speak to these folks for hours (when I can!). One-on-one, I have a terrific opportunity to discuss how a wide range of our food staples have been transformed over the centuries and the more recent past, a chance to explain what GMO actually refers to, and the potential genetic engineering has to feed a growing population using fewer resources. I often use the line â€œdonâ€™t throw the baby out with the bathwater.â€ If they canâ€™t appreciate the benefits of current GMO varieties, consider traits like drought resistance or nutritional improvements. I’m successful in getting my customers thinking at the very least.
The challenge is trying to help people understand a very complicated science in a complex industry. People are busy trying to understand what they need to know on a daily basis. They simply donâ€™t have time to delve into the details of genetic engineering or agricultural challenges.
I’m very fortunate to be in a position to help, albeit one customer at a time!
Jackie Fraser was raised on a dairy farm, graduated with an agricultural degree from the University of Guelph, and now operates a local food/catering business in Fergus, Ont.
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